TERMS AND CONDITIONS of Utrecht Bed and Breakfast also referred to as the Establishment.
RESERVATIONS: Bookings are taken on a first come first served basis. Unless specifically requested, individual rooms may not be reserved; rather a room type (e.g. a double room) may be booked, but we reserve the right to alter which room that it may be. Guests who have specific needs (such as mobility problems) should advise us of their requirements when making the reservation. We reserve the right to decline any inappropriate booking requests. Malicious or accidental damage caused by guests, will be charged for at the full replacement cost of the damaged item. An additional cleaning charge will be levied when appropriate, e.g. heavily soiled bedding, stained carpets, etc. For the comfort of others, boisterous and rowdy behaviour will not be tolerated and if necessary, disruptive guests will be asked to leave. Children are to be kept under control at all times.
SMOKING: We are a strictly Non-Smoking establishment throughout. Should any guest be found to be smoking within the building (including ‘hanging out’ the windows), they will be charged a R500.00 cleaning fee, asked to leave, and in appropriate circumstances, reported to the police. PETS: No pets are allowed.
PAYMENT: Reservations are confirmed on receipt of the full account for the stay.
CHECK-IN / CHECK-OUT TIMES: Guests may arrive anytime15:00 – 18:00 pm; earlier or later arrivals are strictly by prior arrangement. Departing guests are to vacate their rooms by 10:00 am; thereafter, an additional nights lodging will be charged for. Luggage may be left for later collection by prior arrangement.
VISITOR REGISTER: Under the Immigration (Hotel Records) Order 1972, all hotels, guest houses, bed & breakfasts, must keep a record of the full name and nationality of their guests over 16 years of age. Aliens must also record the number and place of issue of their passport, their nationality and their next destination. To that end, a Guest Registration form, located in reception, must be completed upon arrival.
CANCELLATION POLICY: The amount equal to the value of the first nights stay, shall not be refunded. Excess of the value of the first nights stay shall be refunded, provided that cancellation is notified at least 3 days prior to commencement of stay. Only in exceptional circumstances, and at the sole discretion of the management, will any other refunds be considered.
NO SHOWS: (i.e. failure to take up the reservation without prior notification), or cancellations received less than 3 days before arrival date, will be charged the full value of the booking reservation.
RIGHT OF ADMISSION: the right of admission to the guesthouse and the right to terminate a contract in full or in part is reserved by Utrecht Bed and Breakfast. In the event that Utrecht Bed and Breakfast applies the right to terminate a booking, in full or in part, Utrecht Bed and Breakfast has the right to retain and/or to pay any part of the outstanding Total Reservation.
LOSS OF REMOTE AND KEYS: If Guest looses the keys given to him at check in and arrival R150 will be charged.
SWIMMING POOL INDEMNITY: The Guest will not hold the establishment responsible for any occurrence at the swimming pool area and understands that the responsibility is his/hers.
GENERAL INDEMNITY: By signing the Register, I indemnify Utrecht Bed and Breakfast, its owner or staff against any liability for any loss, damage or injury to my person/s or my/our property which I/We may sustain during, or in connection with my stay in/at the Establishment, arising from any cause whatsoever, including, without derogating from the generality of the a-foregoing, loss or damage arising from any accident, assault, theft or fire, food allergies and whether or not attributable to any negligent, whether its owner, agent or staff against any claim instituted I further indemnify Utrecht Bed and Breakfast, against these parties by any third party arising out of or in grossly or otherwise, act or omission by the Establishment, its owner, agents or staff connected with my stay. I will be responsible for damages caused by guest I invite into the premises.